The company focuses on the production, printing and sale of packaging made of folding boxboard and corrugated board. Our preference is growth based on continuous improvement, sustainable development, higher performance and greater competitiveness. We follow our customers' growing requirements for deliveries in the required quality, on time, in the required quantity and at a competitive price. Our task is to ensure the company's prosperity by offering and selling our products in the Czech Republic and abroad. To meet these requirements, we have implemented a quality management system (QMS).
Quality Policy – INAPA s.r.o.
We strive to ensure that the products we supply are fit for purpose and meet all quality requirements. We want to promote the company's good name. We aim for maximum profitability while keeping our own costs to a minimum, in the interest of our customers, subcontractors and employees. Our commitment is to consistently deliver a high quality of service, to care for the environment and to protect health and safety at work.
To achieve these aims, the company sets specific quality objectives, which management evaluates and reviews in order to meet product quality requirements and to continually increase the effectiveness of the QMS.
Strategic direction
Our strategic goal is to be a reliable, long-term preferred partner for our customers through:
- delivering quality products and services on the agreed dates
- building long-term relationships with customers and suppliers
- increasing process efficiency and labour productivity
- developing our employees' expertise and competences
- using modern technologies and innovative solutions
- managing risks and taking advantage of opportunities
- a responsible approach to the environment and sustainable development
- creating a safe, ethical and motivating working environment
Relationship with customers
- Customer satisfaction is the decisive criterion.
- The goal of our work is 100% fulfilment of all stated requirements and expectations for quality deliveries.
- Through communication and personal contact we provide maximum information about the work the customer requires.
- Customer evaluation is the measure by which we determine quality, which we understand as customer satisfaction.
- Our goal is to fully meet the requirements and expectations of the customer and of relevant interested parties.
Relationship with suppliers
- We prefer suppliers that meet legal requirements and the quality requirements for the materials and services they supply, and that respect environmental, hygiene and occupational safety rules in their activities.
- Suppliers are able to deliver according to our needs and specifications within the agreed deadlines.
- We evaluate them, select them carefully and work closely with them so that they meet our expectations and capability requirements.
- We run transparent selection procedures. Quality depends to a great extent on the products we purchase.
Continuous improvement
- Employee suggestions for improving the performance of processes and activities.
- It is not enough to remove errors – the cause must be found and resolved so that the same error is never repeated.
- Product quality and health safety mean ongoing compliance with legal and customer requirements and with current knowledge of development, the materials used and production methods.
- Striving to meet customer requirements for packaging for food products – certification to standards (BRC, ISO 22000).
- Looking for effective measures to reduce the number of defects in internal processes.
Technology and infrastructure
- We optimise the logistic flows of materials and products.
- Improving working conditions in the production halls and the appearance of the main administrative building.
- We systematically maintain our production equipment to ensure conformity with product requirements.
Process stability
- We process enquiries, quotations and orders professionally and smoothly. A confirmed delivery date is always met.
- Deliveries of products and services must correspond exactly to the customer's specification.
- The company supports all processes (through measurement, monitoring and analysis) so that the planned results and continuous improvement are achieved.
- We manage all processes in accordance with the health, hygiene, safety and environmental conditions laid down by applicable Czech legislation.
Management commits to
- Create and provide the resources needed to fulfil the Quality Policy and the objectives of the management system.
- Maintain, develop and continually improve the QMS in accordance with the requirements of the ISO standard, leading to the satisfaction of the needs and expectations of customers and interested parties.
- Communicate outside the company the importance of meeting customer and legal requirements and internal regulations.
- Regularly verify that the system works and secure all the resources it needs to function effectively.
Relationship with the environment
- Comply with relevant legal standards and other requirements of interested parties relating to the environment and energy management.
- As part of pollution prevention, we are committed to identifying risks, seeking opportunities to further improve our environmental profile and minimising the potential risk of environmental accidents.
Relationship with employees
- Every employee is responsible for the results of their work.
- Supporting initiative and the willingness to contribute to our goals.
- Following the established procedures and continually improving them.
- We identify hazards, assess the risks of individual activities and, by managing them, prevent injuries and emergencies.
- We prevent serious injuries by analysing and recording near misses. The relevant records are available to all employees in the production hall.
- Quality and responsible work is the key to success.
- Good mutual communication deepens our relationship with, and sense of belonging to, the company.
- The foundation is a professionally strong, stable and satisfied team.
- The company offers its employees a secure outlook for the years ahead.
- The prerequisite for success is cooperation between employees, full respect for working methods, involvement in the system and continuous improvement of the QMS and environmental management.
- Emphasis is placed on the mutual substitutability of individual employees using the ILUO method.
- Every employee's personal goal is work without errors or shortcomings.
- Product quality is achieved through quality production, not by sorting out non-conforming pieces.
The Quality Policy has been adopted by decision of the General Meeting of INAPA s.r.o. for the period 2026–2028; it is available to and binding on all employees. The policy so declared forms part of the Quality Manual.
- Place and date
- Třebíč, 28 July 2026
- Prepared by
- Vítězslav Navrátil, QM administrator
- Approved by
- General Meeting
- Document QM No. 23